IMPORTANT MESSAGE

Sizing Chart Information

This size chart applies exclusively to the main apparel available for purchase directly through our website. Please be aware that we do not manufacture the apparel; we specialize in decorating it. Sizes may vary by up to 1/2 inch and are measured with the fabric stretched. Note that there is an elastic band at the bottom to help adjust the fit of your garment. If you're aiming for an oversized look, we recommend ordering one size up. The provided apparel is designed to fit true to size.

Additional Sizing Information

All other sizing charts for different products are available in our product catalogs.

It is the client's responsibility to review the sizing chart for the product they are purchasing.

Unfortunately, if the wrong size is ordered, we cannot issue refunds as this is a custom service, and we operate strictly on a made-to-order basis. If you need guidance to ensure the correct size is chosen, please don't hesitate to contact us.

We appreciate your understanding.

Returns and exchanges

Custom Orders: All custom orders cannot be returned or exchanged. We take great pride in our craftsmanship, but due to the personalized nature of our products, we cannot accept returns or exchanges once production has begun.

Refunds: Refunds are only possible under the following conditions:

  • There are significant defects in the embroidery production.
  • There are major defects in the apparel that affect its wearability or function.

Product Quality: Please note that we are not manufacturers; we do not fabricate the apparel. We only supply our personalization services as decorators. We offer over 1500 products from suppliers located around Canada to help better serve your needs. If you are not satisfied with the quality of the product itself, we are not responsible for its fabrication, only for its decoration.

Bulk Orders and Samples: If you are placing a bulk order, we strongly recommend ordering a sample first to ensure that the product meets your standards. If you choose certain apparel for bulk orders, we assume that you have read the technical sheet available in our product catalog and fully understood what you were purchasing. If you did not take these measures prior to ordering, we cannot be held responsible for any dissatisfaction with the product.

Approval Process: All custom orders require pre-approval once the visual is sent. It is your responsibility to review the visual sheet promptly and thoroughly to ensure all important information is correct. This includes thread color, design size, and any other specific details. Once the visual is approved, we will proceed with production based on your approval, assuming all details have been acknowledged and accepted. Therefore, no refunds can be made after approval.

Customer Satisfaction: We strive to make this process as smooth and efficient as possible for both parties to ensure complete satisfaction. Thank you for your understanding and cooperation.

Contact Us: If you have any questions or concerns regarding your order, please do not hesitate to contact us. We are here to help and ensure you have the best possible experience with The Custom Studio.

Contact-us below and we will get back to you as soon as possible, or send us a direct message via Instagram.

Contact-us